PYMNTS began studying a national sample of consumers 6 weeks ago to benchmark behavior changes since COVID-19 came to the U.S. The latest one is a real eye-opener for the local, state and federal governments that are managing the response to the crisis, and businesses of all sizes that are trying to figure out how to best serve consumers in the coming years. More than 8,000 consumers – and what seems like a lifetime ago – later, the message now seems clear: Half of them don’t think they’ll pick up life where they left off the beginning of March. Here’s why. …see more