Some years ago, I was in a situation where I was being yelled at by a senior executive. It was incredibly tense, stressful, and actually over something I wasn't even involved in - a complete case of bizarre mistaken identity. This wasn't the first time I had been disrespected in the workplace, but something about that day was different, because as soon as this person started yelling, I looked at them and said: "Please lower your voice". Stunned, they stopped for a second, then continued to yell for another several minutes. After they were out of breath, they waited for me to talk. When I said nothing, they asked what I had to say. My response was simply this: "I stopped paying attention when you started to raise your voice. The next conversation we'll have will be with HR in the room." And then I left. They didn't get fired, but they never yelled again. Not at me, anyway. The moral of the story: "You're only a victim as long as you allow yourself to be one" #leadership #dobetter #kindness #zerobullying …see more