How can #startups ensure they have the right customer retention at scale? Divya Gokulnath, Cofounder of Byju's, shares from her experience- "Brand advocacy is the most important thing. Being very focused on your end consumer, having them on your side, making sure they love what you give them and tracking the numbers that really matter, which is retention and renewal. These two things have helped us." #KalaariPodcast #Entrepreneurship Read the full transcript here-> …see more