A “tell” is a behavior that reveals someone’s true thoughts, intentions, or emotions inadvertently. The ability to read these signs can be a powerful #communication advantage in your #career ; here’s how: 1. Watch for non-verbal cues Customers with crossed arms as you’re pitching a new concept to them probably aren’t open to it. But if they maintain eye contact, lean slightly toward you, or mirror your body language, they like what you’re saying. 2. Listen for incongruence Ever had a conversation where someone said one thing, but the way they said it seemed off? Or what someone says doesn’t jive with their body language? Notice conflicting cues. 3. Read between the lines If you and your client have relaxed, conversational email exchanges that suddenly become more formal, it could be a signal that your project has gone off the rails. Have a live conversation to get a handle on what’s happening. 4. Pay attention When you pay #attention , you establish a baseline of verbal and non-verbal behaviors. When they deviate from the norm, you’ll be tipped off when something isn’t quite what it seems and have time to investigate. 5. Trust your gut Don’t underestimate your gut instinct. If your intuition is telling you something is off, there’s a good chance that it is. #leadership …see more