Earlier this week, a friend messaged me to let me know I had made a word choice mistake in my latest Forbes article. (Apparently, I had typed “plaque” when I meant to type “plague.”) My reaction? Gratitude. I want every piece of #content I create and share to be of the highest quality, so I appreciated my friend letting me know of my oversight. Contrast that with an experience I had yesterday on Twitter, where someone publicly called out a different error in the same Forbes piece. What was interesting was how he critiqued me, proclaiming in a comment—with a screenshot—that my mistake was so egregious that he “stopped reading this at this sentence” and that he couldn’t “take an article like this seriously, when attention [was] not given to it at the time of writing and production.” My sin? I used the word “is” instead of “if.” Despite feeling angry and embarrassed by what seemed to be an over-the-top reaction, I thanked him for giving me the heads up. Listen, I know I’m not perfect. I know trolls will always exist. But I also know that each of us has a choice in how we communicate on #socialmedia and elsewhere. A gentle reminder to praise in public; critique in private. #communication …see more