The year was 2016. Microsoft launched a Twitter bot by the name of Tay in an attempt to advance AI communication. But things took a vicious turn when hackers and others caused Tay to begin spewing racist and profane comments. 16 hrs later, Tay was shut down. Tough story for the team who worked on Tay. And that's what makes the follow-up email from Satya Nadella, Microsoft's CEO, so remarkable. Read about it in the latest installment of EQ Applied. #LinkedinSeries #EmotionalIntelligence #empathy #authenticity #leadership #management #culture #BestAdvice #PersonalDevelopment #BusinessIntelligence #careers #Microsoft #SatyaNadella #EQApplied #MakeEmotionsWorkForYouNotAgainstYou …see more