From #LetsGetRadical Live yesterday: “You need to understand the technology. You need to adopt it and you need to buy-in before you can go out and ask your clients to change. Once you do this … there is a new service offering you can bring to your clients.” - Heather Satterley, CPA, EA, MSI . What do you think? Special thanks to ADP for making this session possible. Catch the recording below. https://lnkd.in/exAiZNF #CPA #accountant #CPAlove #accountantlove #radicalcpa #technology …see more

‪automated machine learning based decisions magnify extremes, magnify bias. ‬ ‪apply that to credit/lending decisions, to underwriting/insurance decisions...‬ ‪and regulators + legislators focused on financial services should experience many sleepless nights. ‬ …see more

When innovating, “If you are waiting for that perfect plan, it’s probably never going to happen … the actual [service delivery] will create clarity.” If you missed my interview Thursday w/ Heath Alloway of Upstream Academy , listen to the full recording below. And, big thanks to Botkeeper for sponsoring! https://lnkd.in/dMkxujH …see more

‪of course, direct listings and whatever comes after ICOs (and something will come after ICOs) will inevitably merge towards one another.‬ ‪simplifying, changing the nature of current intermediation, loosening centralization are secular themes. ‬ ‪<you heard it hear first>‬ …see more

Jenny Johannesson excellently highlights a problem I've been concerned about for while now. Trend jumping when it comes to design. While the advent of companies like Squarespace and Wix.com make it easier than ever to create a website (which is a good thing), it is still important to remember that brand is the sum total of everything a company does and how it interacts with the world. Including design. It's how we approached it when I was in marketing at Netflix . And it is, in my opinion, an important component of building a cohesive brand. #design #websitedesign #branding #visualbranding #genericdesign #squarespace #wix #graphicdesign #netflix …see more

A great forward look by Marc Röger at the coming progression of SaaS and subscriptions to living as a service. #saas #haas #laas #subscription #nestlé #lvmh #amazon #mercedesbenz …see more

Although there haven't been splashy headlines like with their entry into grocery ( Whole Foods Market ) nor their entry into pharmacy ( PillPack ), Amazon  most definitely into financial services. #financialservices #pharmacy #wholefoods #grocery #amazon #pillpack #marketentry …see more

Thank you to Jeanne Bliss, CCXP for a fantastic conversation today. I'm proud to have had you on the show - your optimism and hope is contagious. Recap coming soon - until then, replay is below! …see more

This is an interesting challenge facing all e-commerce companies, not just Brandless, Inc. (notice that even purchases on Amazon went down over time). Whether they have a subscription model or not customer acquisition/conversion is only part of the equation. Customer retention is just as critical. Two big caveats: 1/ The analysis was done by a third party so take it with a grain of salt on the absolute numbers 2/ No idea if said third parties took into account seasonality nor if that actually had an impact on the timeframe they used as for their sample. #ecommerce #amazon #brandless #customeracquisition #customerconversion #customerretention #crm #cx #customerexperience #onlineshopping #consumerbehavior #cpgindustry …see more

Do you have your #CES2020 gameplan in place? If you're wondering how to make the world's biggest technology show smaller, more manageable, more productive, and more focused on your needs... we can help.

“There is no formula. #CX is not one size fits all.” On episode 6 of Experience TV, we'll dig into #CX research from Jeanne Bliss, CCXP on cross-generational customer preferences, behaviors, and expectations. We’ll unpack: >> Why 82% of consumers are disappointed by brands >> What many buyers are skeptical of >> How brands are using personalization, unique experiences, and convenience to create advocacy and growth. “Never before have consumer journeys and expectations been so diverse.” - Jeanne Bliss Hosted by Katie Martell in partnership with Oracle Customer Experience …see more

Have you subscribed to "Think About This with Shelly Palmer & Ross Martin" yet? The more you listen, the less you know! New episode every Wednesday!

Could a mere 4 seconds of intense physical activity be effective? Exercise is a Miracle Drug (even in microdoses!)

Today (Weds) at 3:00 ET- tune in for the calm leadership and optimistic perspective of Jeanne Bliss, CCXP . Hit “remind me” below > …see more

Here’s a nice summary of the tiny habits approach that may make you want to make a tiny New Year’s resolution.

If Facebook is OK with President Trump lying and making false claims in a paid ad, Facebook should be OK with me (or anyone) lying and making false claims in an ad too. If Facebook doesn’t care about the truth, why should I? Think about this...

"Just keep it" - the new #ecommerce policy, as returns are forecast to reach $70.5 billion for this past holiday season, according to an estimate from CBRE Group.

the logical conclusion of low/stable inflation is perpetual bonds. of course trends always play tricks on those that rely on them blindly.

Facebook has an enormous amount of power; it is the largest communications platform ever created; and with its size and influence, it must be held to the highest standards. But what does that even mean?

Rousseau’s “quarantine of words” is the subject of this beautiful essay on solitude, and the longing for community in writing.