As the COVID-19 pandemic loomed, Best Buy CEO Corie Barry and her team could see the writing on the wall. They knew they didn't have much time. The world of retail was about to change for the foreseeable future. Employee and customer safety had suddenly become a concern. At the same time, with employers asking countless employees to begin working from home, there was a sharp uptick in demand for products that would allow them to do so. Barry and her team had to act fast. Act fast they did. Best Buy recently released its first-quarter results, and the company was able to retain over 80 percent of its sales during the last six weeks of the quarter. Under normal circumstances, that wouldn't be such great news. But under these circumstances, it was phenomenal--especially considering not a single customer set foot in a store during that time. So, how did Best Buy do it? In a recent interview, Barry revealed some of the thinking behind her team's recent decisions. What we find is a brilliant combination of corporate strategy and emotional intelligence. (Read more in today's column.) #BestBuy #leadership #management #coronavirus #COVID19 #EmotionalIntelligence #MakeEmotionsWorkForYouNotAgainstYou
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