The year was 2012, and everything seemed to be going wrong for Best Buy. The CEO had just resigned after admitting to an improper relationship with a female employee. Employee engagement seemed to be at an all-time low. And like many other retailers, Best Buy stores were bleeding money--as customers came to test products they wanted, only to buy them online from Amazon at a cheaper price. Best Buy was dying a slow death. But fast forward to today, and the company is thriving: The company just released its latest results, which beat analysts' expectations. Comparable store sales continue to rise, and the stock price is surging. Meanwhile, workers seem happier than ever, with 78% of employees who recommend working at Best Buy to a friend, and 92% employee approval of CEO Hubert Joly. So, how did Best Buy do it? A look back at the company's actions over the past few years reveals a brilliant combination of corporate strategy and emotional intelligence. (Read more in today's column.) #EmotionalIntelligence #leadership #management #culture #BestAdvice #PersonalDevelopment #BusinessIntelligence #careers #BestBuy #EQApplied #MakeEmotionsWorkForYouNotAgainstYou
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