The hard-to-hear truth: Most grudges are disappointments based around unmet expectations. When we're rushed, and under stress, it's easy to default to what we know best: how we think, what we want, and how we would handle things. We make assumptions, especially with colleagues with whom we've worked for a while, believing that everyone knows what our expectations are, even if we haven't formally announced them. When leading others, be upfront about your expectations. And if they fall short, position the discrepancy in a non-threatening way that will help both parties understand how to proceed and right the situation. A great tip I learned long ago from an HR professional was to begin a conversation like that with these words: “My expectation is ____, but my observation is ____. Let’s talk about why that might be the case.” Likewise, concede that you don't know what others—your colleagues, clients, or boss—want or expect, and it's not about you. Instead of guessing, employ your soft skills. Practice empathy to see things from their perspective. Ask probing question and then listen, giving others your full and undivided attention. Use your awareness to connect and better communicate with those in your workplace. #leadership #communication #connection #softskills #mindset
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