The greatest problem in business is that people are torturing numbers and data for tactical answers, when they need imagination and empathy to build a vision. Business has become utterly lost, clueless and directionless, and craves reassurance of best practice or spreadsheets, rather than the confidence of understanding and the wonder of progress from robust debate from diverse minds. The answers come from people, from listening, from things you can't measure, not from a pivot table. …see more