Thought Leadership/Opinion

A team is not a group of people who work together. A team is a group of people who trust each other.

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The responsibility of a company is to serve the customer. The responsibility of leadership is to serve their people so that their people may better serve the customer. If leaders fail to serve their people first, both customer and company will suffer.

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When we feel stress our bodies release cortisol. Cortisol impairs rational thinking & decision making. In a toxic culture we are biologically more likely to make a bad decision or do something that is ethically questionable. Healthy corporate cultures matter.

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In weak companies the dreamers are expected to serve the planners. In great companies the planners feel inspired to serve the dreamers.

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Giving direction is not the same thing as giving directions. Directions are instructions how. Direction is the reason why.

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Value is not determined by those who set the price. Value is determined by those who choose to pay it.

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A true leader can say “I don’t know” or “I don’t understand” or “I need help.” When I sat down with Inc. Magazine , I told them one of the best lessons I’ve ever learned—that I don’t have to pretend to know everything. You can watch our full interview here: https://bit.ly/2DRDPre. …see more

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The next time someone starts listing all the reasons an idea won't work or can't happen, ask them to give three reasons it can.

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Average companies give their people something to work on. The most innovative organizations give their people something to work toward.

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Our best competitors reveal our weaknesses. The goal is not to "beat" our competition but rather to improve ourselves.

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The true value of networking doesn't come from how many people we can meet, but rather how many people we can introduce to others.

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Great CEOs look up and out. Great COOs look down and in. It's the partnership of their perspectives that make great companies.

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Call me a skeptic, but I think this proves once and for all that inside of every #socialist there is a #capitalist screaming to get out! #highMargins #GreatProfits Alexandria Ocasio-Cortez for Congress

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To affect change inside an organization we must remember why people resist change. People don't fear change, people like comfort. The status quo is more comfortable than the unknown.

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Vision is the ability to talk about the future with such clarity it's as if we're talking about the past.

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“If you are neutral in situations of injustice, you have chosen the side of the oppressor.” – Archbishop Desmond Tutu. We stand in solidarity against racism and for racial justice. Virgin Unite are proud to support The Bail Project who are doing incredible work providing bail assistance for people in communities across the US, including those protesting right now. Black Lives Matter. https://virg.in/p3Y …see more

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Intelligence uses what is known to solve problems. Creativity uses what is unknown to discover possibilities.

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30 years ago, if you pissed off a customer, they'd call "1-800-CUSTOMERSERVICE," tear your secretary a new one, and forget about it...but times have changed. These days, customers don't want to complain. They want vindication. They want to destroy your business! Almost everybody in North America has a phone in their pocket, and they're DYING to use it to decimate your brand. Instagram, Facebook, Yelp. There are more avenues than ever before for angry customers to set your livelihood ablaze, and you need to know how to tame the fire! …see more

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If we are unwilling to take the risk to trust others, then others will be unwilling to take the risk to trust us.

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A weak leader likes to tell us how many people work for them. A great leader is humbled to tell us how many people they work for. #leadership #service #servantleadership #leaderseatlast

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