Customer service in 2020 Going to a website. To be told to use their "forums" To be told to use their chatbot To be told to phone up their phoneline, For then endless permutations of "press X" All of which tell you to "go online" * to serve yourself. Most of which then automatically hang up on you. *As if in 2020 this isn't what 95% of people try first What sort of fresh hell have management consultants made. Just have an email address for goodness sakes. And ask people for key information to put …see more