Companies are all far far better off working hard to be what they should have been in June 2019, not working hard to be perfect for June 2020. This interim will vanish. People will return to the office, Conferences will come back, movie theaters will open, planes will fly people to far flung weekend destinations. Malls will be packed, people will shop in Grocery stores on the way back from picking up kids from School Classes. To rethink/retool your business model or culture on the assumption people won't be in offices, will be home during the day to accept deliveries, will only workout from home, is to root your business in a fad. Yes, the new normal will mean more remote working, more eCommerce, more direct to consumer brands, more companies using better technology to work more collaboratively. The new normal will mean companies offering better self serve customer service. It will mean more online training and education. More cashless transactions. But this new normal was always our future & we should have already been working to be best placed for it, now is a great time to build for this. …see more