When steam power was first used in factories, huge beam engines were installed and for about 20 years they used them to pump water up to reservoirs to drive waterwheels. We have departments running on fax machines, we use paper passports and ink stamps when we travel, we use more paper than ever before in the office . In 1970's the IEC introduced a standard electrical plug, it's used only by Brazil and South Africa, we've instead 14 type of power socket in the world and now USB A, B, and C. $3,000 bn of transactions are handled on COBOL, a code written in 1959 So forgive me if I don't think AI or Blockchain will rewire the world fast. And trust me that means we should focus on the simple steps we can undertake now to improve products and customer service today. …see more