The biggest opportunity for physical stores in the modern age isn’t silly tech like smart mirrors or one hour delivery. It’s merely making check out lines far far shorter shorter ( and have all staff able to process payment) , make it far easier to find products, keep less inventory on display, combine online and offline stock and processes, and offer far far far far better customer service. Also make it easier to cross and upsell. None of this has been done in 15 years and it’s shocking. Work around modern expectations not new tech. …see more