It's very weird people think bots will replace apps. 1) Bots are currently awful and won't get good enough for years. 2) People don't like conversations, point and click UI's are better for most things. 3) Customer service is FAR too valuable to outsource to machines. Why do we invest $400BN per year on advertising hoping people will talk to us,and then pass interest onto a computer because staffing with people is an marketing expense not investment. …see more