All healthcare professionals who read or are involved in quality improvement work know that we are a sloppy industry . Sloppiness leads to mistakes which causes harm. Sure--I know--we don't mean to harm our patients , but we do. Forgive us but please, please start demanding higher performance from "the healthcare system." Selected excerpt : "One in five adults have personally experienced a medical error, and that mistake often has a lasting impact on the patient’s physical and emotional health, relationships and financial well-being, according to a new national survey." …see more