Coming from a company where customer obsession is fanatical at every level, and now working for a company where customer obsession is paramount, I agree with every bit of this quote: "Are CEOs in corporate America focused enough on product improvement? I think the answer is no,” Mr. Musk told an online audience Tuesday during The Wall Street Journal’s CEO Council annual summit. “Spend less time on finance, spend less time in conference rooms, less time on PowerPoint and more time just trying to make your product as amazing as possible.” If the customer isn't delightfully disappointed in your product - because as excellent as your product is, you haven't yet delivered the amazing product they don't even KNOW they need YET, you're not doing your job, and your competitors are going to eat you alive. #leadership #OneTeam #DayOne …see more