Retention is a critical metric for any business. It's the best indicator of product-market fit and customer love. A small improvement here has big payouts, and often this metric influences the valuation of the #business . Lastly, It is also the most effective competitor moat. Enviable retention metrics of best in class companies proves the importance to focus on this relentlessly. Which other companies would you add to the list? What do you think worked for them? #Startups #CustomerRetention …see more