30 years ago, if you pissed off a customer, they'd call "1-800-CUSTOMERSERVICE," tear your secretary a new one, and forget about it...but times have changed. These days, customers don't want to complain. They want vindication. They want to destroy your business! Almost everybody in North America has a phone in their pocket, and they're DYING to use it to decimate your brand. Instagram, Facebook, Yelp. There are more avenues than ever before for angry customers to set your livelihood ablaze, and you need to know how to tame the fire! …see more