Chris Voss isn't your typical negotiations expert. Now a successful entrepreneur, Voss earned his stripes over two decades working with the FBI--including four years he spent as the bureau's lead international kidnapping negotiator. I had the privilege to interview Voss in connection with my book, EQ Applied --and I recently took a brilliant class of his on negotiation. In that class, Voss shares the story of when he met Shark Tank star Robert Herjavec a few years ago, and how he used one of his techniques to get a commitment from Herjavec using a simple, 2-line email. The secret: It's all about leveraging the power of "No." (Read more in today's column.) #negotiation #leadership #management #sales #ChrisVoss #SharkTank #EmotionalIntelligence #MakeEmotionsWorkForYouNotAgainstYou …see more