Put yourself in Ms. Couric's shoes for a moment: How would you react to someone you've never met, calling you out for what they felt was a failure on your part? How would you handle the implication that your silence equals tacit approval of such horrifying behavior? Most importantly, how would you respond? Couric's response exhibited class, self-respect, and extraordinary emotional intelligence, demonstrating that a proper response can calm others down and make the best of a difficult situation. #EmotionalIntelligence #EI #EQ #MakeEmotionsWorkForYouNotAgainstYou …see more