A lesser-skilled leader may have seen the London transportation authority's decision as unfair, insulting, maybe even a direct attack on innovation itself. But while Khosrowshahi expressed strong disagreement with the decision, he also demonstrated his ability to see the big picture--including past, present and future. #leadership, #management, #emotionalintelligence, #EI, #EQ, #communication, #selfawareness, #socialawareness …see more