There are only two modes of shopping. 1) I know pretty much what I want, show me it and let me buy it fast. (buying)- about optimization and needs AND 2) I'm bored/looking broadly, show me things to get me excited and let me buy it fast (shopping)- about discovery and wants Physical retail has generally not been great for the first Online retail has never even come close to the second. The question now is.... Do online retailers aim to do discovery? Could their homepages become content hubs, could the homepage have "I'm browsing" and "Search for this" as a split? How else can they differentiate? Or do we accept the entire world is the discovery layer, and we let every object, every magazine, every advert become a short circuit directly to purchase with the camera as the new "buy" button …see more

Tech companies sending me nostalgic reminders of “this is what you were doing last year” is all the proof that you need that they are run by absolute sociopaths, with a single minded goal of driving and optimizing engagement with scant regard for the damage that may come of it. I’m very very lucky to have been having a nice time, and to be excited about the future. But A little thought to how much agony this may cause doesn’t seem hard. Even embracing the possibilities of now and being comfortable with a temporarily slower life, watching massive sporting events on TV or huge music festivals, or films with busy cities causes me an emotion I can’t explain. An “obscure sorrow”* based on being at peace with the now, feeling sad for what’s lost and excited about the return. *this is John Koenig’s amazing project …see more

The incremental cost of doing many things, which we presume to be "free" is often far greater than we think. They just are not so easily measured with $'s or don't fit on a spreadsheet, or are not a KPI

Why is it that companies do random things with UX that others don't. Like how come some companies just decide to have their own unique complexity requirement for a password ? Or some company thinks, yes, lets make users do a CAPTCHA to buy something from us? It's nuts, and no place for creativity. …see more

This is great reading. Dark patterns = Sneaky "bad design" that coercing, steering, or deceiving users into making unintended decisions. AKA - How did I manage to buy Flight insurance without me knowing. …see more

I always think Uber in more rural areas would be the most transformative. It solves bigger problems there. Would change lives.

More than half of the buying process is already finished before #B2B buyers reach out to your sales team - in today's world, buyers are increasingly self-educating and researching business solutions on their own. The online #marketing content that you create speaks for your brand before you get a chance to. Here are ten easy tips to make sure that you have the right #marketingstrategy for B2B sales success. …see more

And...this is one of the reasons that I continue to do keynotes and speak. It’s one thing to be in the trenches and another to use those experiences to help others. Thank you to American Rental Association for inviting me today to do just that. 🙏🏽 #keynotespeaker …see more

Words cannot adequately capture my deep disappointment over the decision to withdraw America from the World Health Organization . My concern about the grievous wounds inflicted on my country's reputation are eclipsed by my sorrow over the suffering of families in the U.S. who have already been affected by #COVID19 deaths, and those who will lose relatives in the future because of the lack of a coordinated response. History has its eyes on you, America. #globalhealth #HealthForAll …see more

"Everything in Moderation" is more than just a saying for me now, thanks to The Aspen Institute . I must admit to a little nervousness before landing in #Colorado , but once the #AspenIdeasIncubator started, I completely exhaled, and breathed my way into being my best self. By the time I had to moderate the "A Living Wage Buys Health" and "Eliminating Materno Toxic Zones" panels during #AspenIdeasHealth , I felt more like myself than I have in years. I knew that I know what I know, and I owned the space. It was an incredible experience. So for #WednesdayWisdom , know thyself. Just be yourself. That's more than enough. …see more

Via @UHC_Day on @Twitter: Shout out to Dr. Dr. Githinji Gitahi , Group CEO of AMREF Health #Africa (@UHC2030 / @Amref_Worldwide) for being one of the most energetic, compelling & genuine #UHC advocates at the #WorldHealthAssembly in Geneva If all leaders cared this much about citizen participation, we’d be much closer #HealthForAll. #WHA71 #globalhealth #universalhealthcare …see more

David Maraga: The brave judge who made Kenyan history, via BBC News   https://lnkd.in/eiDdQaf #KenyaGeneralElection2017 #Kenya #Africa …see more

i am delighted to announce our latest investment in Coinfirm (leading blockchain data analytics & compliance services to the crypto world) which is led by an team of experts in finserv compliance & data science. #cryptocurrencies #crypto #cryptocurrencynews #cryptonews #compliance #blockchain #fintech #fintechnews CoinDesk Sifted Forbes Crypto & Blockchain The Block Coinscrum …see more

Very few women at the top of #hedgefunds - women in #finance must be a high priority for #business schools

When it comes to #airlines , #COVID19 #recovery still looks like an L, not yet even a Nike swoosh

More than 60% of the #SoftBank #VisionFund comes from #Saudi and #UAE #sovereignwealthfunds - how many more #WeWork and #Uber mega losses will they tolerate?

Really important work by #Wharton Prof Britta Glennon on #immigration and #jobs - restricting skilled migration (H-1B visas) pushes good jobs outside #America , reducing #innovation https://lnkd.in/eh64rwb

An industry wage pact is a bizarre performance appraisal as the benchmark for such a pact is the paying capacity of the weakest of banks

Former RBI Governor D Subbarao in a discussion on Demonitisation and Central Banking in India. In Singapore on 15 November.

Change is never easy. Making meaningful change that lasts is even harder. Whether you’re looking to #change a simple process or revamp what you do to include new technology, your firm’s ability to manage change is instrumental to your ultimate success. In this Let’s Get Radical Live, I’m talking with Dustin Hostetler , co-founder and visionary at Transformity Solutions LLC , about change management and increasing the overall #effectiveness of what you do. Join in to learn what you have to do to bust through the status quo to move your #CPAfirm forward. #CPAs #accountants #accountingfirm #RadicalCPA #RadicalCPALive #CPALove #accountantlove #changemanagement #techadoption #digitaltransformation …see more